Care & warranty

Vacuum the seat and the crevices once a week — that alone doubles the visible life of the cloth, because grit acts like sandpaper inside the weave. For a spill, blot immediately with a dry cloth from the outside of the mark inwards; never rub, and never pour water on it. For anything greasy, a very slightly damp cloth with a drop of mild soap, then a dry cloth, then let it air. Do not use bleach or a hard brush on any of our fabrics.

Loose cushions should be plumped daily — it takes ten seconds and it is the single biggest difference between a sofa that looks cared for and one that looks tired. Rotate them front to back once a month and swap end cushions with centre cushions every three months so the wear spreads evenly. Tight-back sofas need no rotation, only the vacuuming.

A small amount of settling in the first three months is normal and expected — foam relaxes to its working density. A visible dip after two years of normal home use is not normal, and on an RP sofa it is covered. Send us a photograph on WhatsApp with your Karigar Ledger serial number and we will tell you whether it needs a refill or a replacement, and we will do it free within the five-year foam warranty.

Dust it weekly with a dry cloth and condition it twice a year, once before the monsoon and once in mid-winter. We supply the conditioner with every leather piece and show you how at delivery. Keep it out of direct sunlight through a window, which dries and lightens leather faster than anything else in Nepal, and never use a household surface cleaner on it.

Yes. Unzip the cover, cold wash on a gentle cycle, and line dry in shade. Do not tumble dry and do not bleach — the cover will shrink and will no longer fit the block, and the colour will lift unevenly. Put the cover back on while it is very slightly damp; it settles perfectly.

Five years on the frame and joinery, five years on foam collapse under normal home use, and one year on stitching, zips and mechanisms. It is printed on your invoice and registered against your serial number on the Karigar Ledger, so you do not need to keep a piece of paper for five years. Commercial use carries a two-year frame warranty because the load is genuinely different.

Fabric fading from direct sunlight, damage from pets, burns, cuts, spills that were not cleaned, damage from moving the sofa between houses, and anything caused by a repair carried out by someone else. We will still help you with all of those — usually at a modest cost — but they are not warranty claims and we will not pretend otherwise.

Send a WhatsApp message to 9849239091 with your serial number and two photographs: one of the whole sofa and one close-up of the problem. We will respond within one working day with either a repair date or an explanation of why it is not covered. Inside the Kathmandu Valley we come to you; outside, we will arrange the most sensible option and tell you the cost before anything happens.

Yes, if the frame is sound. We re-foam, re-cover and re-tighten sofas from any maker, including inherited pieces and imported ones. Send photographs first — sometimes the honest answer is that the frame is not worth recovering, and we would rather tell you that before you spend money.

Your exact fabric batch is recorded on the Karigar Ledger, so we start from certainty rather than memory. If that cloth is genuinely no longer available, we will show you the closest current options and, where the repair is only to one panel, we will often suggest recovering a whole element instead so nothing looks patched.

Yes, and we encourage it. Come to the workshop at frame stage and we will show you your own sofa's frame, the joints, and the foam that is going into it. That visit tells you more than any showroom ever will. If a workshop will not show you a bare frame, ask yourself why.

Fifty percent on confirmation of the written specification, balance on delivery. We do not take an advance until you have the exact figure, the exact sizes and the exact fabric written down. No verbal quotations, no numbers that move afterwards.

Ten to fourteen days for a single armchair, fourteen to twenty-five days for most three-seaters and sets, twenty-one to thirty-two days for L-shapes, sofa-cum-beds and recliners, thirty-five to forty-five for hand-tufted Chesterfields, and forty to fifty-five for hand-carved Newari Kala. We give you a date in writing, and if we are going to slip we tell you before the date rather than on it.

Free inside Ring Road. Outside the valley we quote transport at honest cost — Pokhara, Butwal, Biratnagar, Birgunj, Chitwan and Dharan are all routine routes for us. We will tell you the transport figure at quotation stage, not on delivery day.

Tell us before we build. We can make almost anything as bolted sections that assemble in your room at no extra cost, but only if it is designed that way from the start. Send a photograph of your staircase turn and your narrowest doorway on WhatsApp and we will check for you.

We are a workshop, not a finance company, so we do not run our own EMI scheme. What we do offer is staged building: order the three-seater now, the two-seater in two months, the single-seater later, with your fabric reserved from the same roll for six months. Several families furnish an entire living room that way.

Before we cut, yes, freely and at no cost. After we cut, the cloth is spoken for and we would have to charge for it. We always send you a photograph of your chosen fabric before cutting so there is a clear moment to say stop.

Density is the weight of a cubic metre of foam and it predicts how long the foam holds its shape, not how soft it feels. 32-density is the honest choice for a home seat cushion — comfortable, and stable for eight to ten years. 40-density is firmer and lasts longer, which is why we use it for support layers, long five- and seven-seaters, sofa-beds, recliners and all commercial work. Anything at 24-density or below belongs in a back cushion, never in a seat.

For a sofa frame, seasoned sal is the right answer in Nepal almost every time: it is strong, it holds a screw and a tenon, it is locally available, and it is far better value. Sagwan (teak) is more beautiful and more stable but it is mostly wasted inside a frame nobody will ever see. Spend on sagwan where the wood shows — carved legs, a Newari Kala frame — and on sal where it works.

Yes, in the right place. Good marine or BWR plywood is the correct material for a chaise deck or a back panel because it does not split and it spreads load. It is the wrong material for a load-bearing frame rail, and particle board is wrong everywhere in a sofa. If a workshop tells you the whole frame is plywood, ask to see it.

A tight-weave cotton-linen blend, a structured polyester weave, or PU leather. All three clean easily and hide marks. Avoid pure linen (creases and marks permanently), silk-look velvet (water spots), and boucle if you also have a cat. Take our three-question fabric quiz on the Fabric and Materials page — it asks about children, pets and sunlight, which are the only three questions that actually matter.

It depends on the piece. On a manual recliner, an office sofa or a rental flat, PU leather is genuinely sensible: it wipes clean, it survives ten years of ordinary use, and it costs a fraction of hide. On a motorised recliner or a Chesterfield — pieces you intend to keep for fifteen years — it will wear through at the headrest and buttons long before the frame does. We say so every time.

Every fabric fades under direct sun; the question is how fast. Mustard, rust, charcoal and natural oatmeal hold up best. Deep blues, bright greens and dark reds go first. Solution-dyed and boucle cloths do better than flat weaves. If your sofa must sit in a south-facing window, tell us and we will steer you towards the colours that survive it.

Yes. PAN and VAT invoicing, written itemised quotations, purchase-order acceptance, phased delivery against a fit-out schedule, and a named contact person throughout. Hotels, restaurants, offices, schools and hospitals are regular customers.

This is exactly what the Karigar Ledger exists for. Give us the serial number of the original piece and we can retrieve the fabric batch, foam specification, frame timber and dimensions, and build the extension to the same specification. Without a ledger record we can still match closely, but we will tell you honestly that dye lots move and the match will be close rather than perfect.